Terms and Conditions: Deposit Reimbursement Policy for Online Bookings
1. Introduction These terms and conditions apply to all clients who book hairdresser services online and pay a deposit to secure their appointment. By booking with us, you agree to the terms outlined below regarding the deposit and reimbursement policy.
2. Deposit Requirement To secure an appointment for any of our hairdresser services, clients are required to pay a deposit at the time of booking. This deposit is deducted from the total cost of the service, with the remaining balance payable on the day of the appointment.
3. Reimbursement Policy
- 24-Hour Notice: Clients who wish to cancel or reschedule their appointment must provide a minimum of 24 hours’ notice before the scheduled appointment time to be eligible for a full refund of their deposit.
- The 24-hour notice period begins when the cancellation request is received by us, either via phone, email, or our online booking system.
- Once the 24-hour notice is confirmed, the deposit will be refunded to the original payment method within 5-10 business days.
- Less Than 24-Hour Notice: If a cancellation or rescheduling request is made with less than 24 hours’ notice before the scheduled appointment, the deposit will be forfeited, and no refund will be issued. In addition, clients will be required to pay the full cost of the service.
4. Missed Appointments and No-Shows If a client fails to show up for their appointment without any prior notification (a « no-show »), the deposit will be forfeited, and the client will be charged the full amount for the scheduled service.
5. Rescheduling Policy Clients who provide at least 24 hours’ notice to reschedule their appointment can transfer their deposit to a new appointment date without incurring any additional fees. However, if less than 24 hours’ notice is provided for rescheduling, the same rules as for cancellations will apply, and a new deposit may be required to secure the new appointment.
6. Payment of Balance The remaining balance of the service cost (after the deposit has been applied) must be paid in full at the time of the appointment. Payment can be made via cash, credit card, or other approved methods of payment accepted by the salon.
7. Exceptions In cases of unforeseen emergencies or extenuating circumstances, the salon may consider exceptions to this policy on a case-by-case basis. However, these exceptions are at the sole discretion of the salon management and are not guaranteed.
8. Contact Information To cancel or reschedule your appointment, please contact us at wave.studioborn@gmail.com as soon as possible. Our team is available during regular business hours to assist with any changes to your booking.
9. Agreement By booking an appointment and paying a deposit with our salon, you acknowledge that you have read, understood, and agree to these terms and conditions.
Thank you for choosing our salon for your haircare needs. We look forward to serving you!
Last Updated: august 2024